Key Skills to Look, Before Hire Freelance Customer Support & Virtual Assistants.

Here are some of the skills to look for before hiring Freelance Customer Support & Virtual Assistants : 

1. Excellent People Skills - the core skills of a Customer Support & Virtual Assistants is dealing with people. It is essential for them to be great at handling people with different moods and levels of frustration. They need to be able to read people, be a great listener and be attentive.
2. Great Communication skills - Customer Support  & Virtual Assistant must be able to communicate in a clear manner to avoid misunderstandings. 
3. Patience and Composure - we can never avoid irate customers, that is why it is very crucial for Customer Support & Virtual Assistant to have patience and composure. They need to be able to talk in a positive manner and avoid heated situations before it becomes worse. 
4. Resourceful and Quick Thinking - some situations can be unpredictable, Customer Support  & Virtual Assistant needs to be resourceful and quick when it comes to finding solutions to the customer’s problems. 

Roles and Responsibilities Customer Support & Virtual Assistants?

Here are some roles and responsibilities of a Customer Support & Virtual Assistants: 

• Provide excellent phone and email support. 
• Trouble-shoot clients' issues. 
• Customer follow-up with status updates regarding their questions or requests. 
• Develop a strong understanding of software platforms and customer tools. 
• Effectively communicate and work collaboratively with other teams inside the company. 

What are the Interview questions for Customer Support & Virtual Assistants?

Here are some of the Interview Questions for Customer Support & Virtual Assistants: 

1. How do you keep your skills up to date?
2. How many clients do you have now?
3. Which core skills and services as a virtual assistant are outside of your scope?
4. Explain your process for prioritising your work.
5. Tell me about a time when you had to work with people with different communication styles. 
6. Explain your process for working with difficult customers.
7. Explain how you proactively address clients' needs.
8. Provide an example of a time when proactively addressed a client’s need. 
9. What’s your preferred communication method? 
10. Provide an example of your time management skills. 

How to Hire the Best Freelance Customer Support & Virtual Assistants?

Here are some steps on hiring the best Freelance Customer Support & Virtual Assistants: 

1. Define your needs - clearly define the task and responsibilities you need assistance with Customer Support & Virtual Assistants. 
2. Evaluate Skills and Expertise - Look for Customer Support & Virtual Assistants who have these skills in order to perform the task you need assistance with. 
3. Review Experience and portfolio - Look for supporting documents of their successful projects and relevant experiences that demonstrates their ability to handle tasks effectively. 
4. Check references and reviews - Ask for the Customer Support & Virtual Assistants testimonials and check online reviews from their previous clients and employers. 
5. Communication and Availability - Assess the Customer Support & Virtual Assistants communication skills and availability. They must ensure that they are responsive and able to communicate effectively via email, phone call and online collaboration tools. 
6. Cultural fit - you must always consider cultural fit between you and Customer Support & Virtual Assistants. They should understand your business values, work style and expectations to ensure a good working relationship.
7. Clarify terms and expectations - Clearly communicate your expectations, deadlines and any specific requirements upfront. You must discuss pricing, payment terms and the scope of work to ensure both parties are aligned. 
8. Security measures - Establish clear security protocols and confidentiality agreements in protecting sensitive information and mitigate security risks when disclosing any data. 

What Challenges will you face when hiring Customer Support & Virtual Assistants?

Here are some of the challenges when hiring Customer Support & Virtual Assistants: 

• Different Time Zones
• Language Barriers 
• Connectivity Issues 
• Productivity 

How do you negotiate rates and terms with your freelance Customer Support & Virtual Assistants?

1. Determine your budget - Before negotiating, you must have a clear idea how much you are willing to spend on your Customer Support & Virtual Assistants responsibilities. 
2. Understand the scope of the project - make sure you have a clear understanding of what is the scope of their customer support roles, this will help you determine if the price being quoted is fair. 
3. Consider the value of the work - It’s also important to consider the value of work being offered. Customer Support & Virtual Assistants with multiple experiences and having a strong portfolio may charge more for their customer support. 
4. Communicate your budget and needs - Be open and transparent about the budget you allotted on paying them. This will help Customer Support & Virtual Assistants to understand what you need and come up with solutions that will fit your budget. 
5. Be willing to compromise - both parties should be willing to compromise on certain aspects of their customer support in order to stay within the allotted budget.